If you are dissatisfied with a firm on the financial market, you should first contact the manager of the firm's local office or the person who normally deals with your affairs. Alternatively, you should contact the complaints manager at that particular firm.
 

Queries concerning banking and securities

The Swedish Consumers' Banking & Fínance Bureau
 

Queries concerning insurance matters

The Swedish Consumers Insurance Bureau
 

Queries concerning private financial and legal matters

Contact your local consumer advice centre (in most municipalities)
 
If you would like to have an impartial review of a financial claim against a firm, you should contact:
 
  • The National Board for Consumer Complaints
  • The Swedish Consumer Agency is responsible for the protection of consumer interests, and can take action to stop unreasonable terms of contract and misleading advertising.

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