Consumers have four basic needs that the financial system should provide: the ability to pay for goods and services, borrow money, save and insure against various risks. Finansinspektionen (FI) follows the development related to these needs, and we present our view of them in this report. Based on these needs, FI has identified four prioritised risks, which we also highlight in this report.
Finansinspektionen (FI) has conducted an in-depth analysis of remuneration and conflicts of interest at insurance intermediaries that distribute life insurance and savings insurance. The objective of the in-depth analysis has been to gain more in-depth knowledge about the insurance intermediary market’s remuneration structure, how commissions and other remuneration are received, and the conflicts of interest that could arise.
Unreliable investment advice from AI or “finfluencers” and the promise of fast gains from crypto trading. These are examples of consumer protection risks that have recently emerged on the financial market. At the same time, risks linked to unsound lending and financial exclusion of consumers are still prevalent. These are some of Finansinspektionen’s (FI) observations in this year’s consumer protection report.
Expensive and complex products are unsuitable for most consumers. Despite this, firms offer such products on a broad front. This is one of the consumer risks that FI highlights in this year’s consumer protection report.